Goal

Activities/

Department

Evaluation

Intended Results

Provide member libraries with processed library materials

Process books, videos, DVDs, kits and other materials (Technical Services)

Annual member library evaluation of STLS services

Technical assistance calls

Annual evaluation of number of items processed, number of libraries participating

Residents have access to materials in a timely manner

Ensure that members have processed best-sellers, standing order materials, and rush items within 48 hrs of receipt; gift and other materials within 1 week of receipt