Plan of Service - Element 2

Integrated Library System

Goal

Activities/

Department

Evaluation

Intended Results

Provide an integrated library system and information technology services

Maintain, upgrade, and enhance the integrated library system, network technology, and bandwidth, and

integrate electronic formats and downloadable content e.g.

  --explore self-check out, RFID,

     credit card payments,

     enhanced content

 -- assist members to

     incorporate wireless local

     area networks

 -- investigate software access

     to outside ILS for borrowing

 -- provide connections and

     authentication for NOVEL

     databases and those    

     Purchased by the

     Central Library

(Information Technology)

Provide members with

information on third-party collection agency services

Expand access to other library catalogs through partnerships with Z39.50 sites (Info Technology)

Provide STLS technical support

to members to maintain

network connections from the library’s LAN switch to STLS. Assist libraries in maintaining

 a proper software

installation of the integrated library system (ILS) client and anti-virus software.

Provide training to members

on the use of Workflows, Director’s Station

and STARCat (Information

Technology, Interlibrary Loan)

Adopt policies, incorporate hardware

and software protections, and enact procedures that protect patron privacy and the security

 of the network

(Information Technology)

Annual member library evaluation of STLS services

Annual analysis of statistics

Quarterly Information Technology meetings with members; meetings with the Directors association

Evaluate user skill level before and after training (via online survey)

Perform a follow-up evaluation to determine how the new skills have been used to increase productivity and how many others have been trained (via online survey)

Residents are able to search local and regional library collections and place holds

library collections and place holds

Residents have access to current computer technology and have access to electronic information at local libraries

Members are able to

--use the integrated library system to improve library productivity

--provide residents with print and electronic information, online databases, and other

-- train staff and patrons with the use of prepared documentation and online tutorials

Member network connections are current and well-maintained

Member libraries obtain local expertise to install, maintain, and repair internal equipment and systems such as local area networks, hubs, cabling, computers, printers, scanners and other hardware, peripherals, and operating system, anti-virus and productivity software

Patron information is private and secure

Virtual Reference

Goal

Activities/

Department

Evaluation

Intended Results

Provide access to online information through Central Library, NOVEL (New York Online Virtual Electronic Library) databases, and other sources

Through the Central Library

e-desk (www.ccld.lib.ny.us/edeskref.htm)

provide remote professional reference service to member

libraries and patrons (Central Library)

In cooperation with members

add electronic databases as

funds are available (Members,

all Departments, Central Library)

Assist libraries to digitize materials and make them available electronically (Information Technology, Technical Services)

Investigate one-search options

which would allow library staff

and patrons to search multiple sources at the same time (Information Technology)               

Annual member library evaluation of STLS services

Evaluate e-desk use statistics

Central Library services committee

Evaluate statistics

On database usage

Patrons will obtain electronic information through libraries from home, work, or school

Patrons will have access to rare and unique materials