Plan of Service - Element 5

Goal

Activities/

Department

Evaluation

Intended Results

Strengthen and support members through consultant services

Use multiple methods (phone, fax, e-mail, print) to respond to member-initiated requests for assistance on a diverse array of library topics (All departments)

Support member library staff and trustees in developing and approving library procedures, services, and policies (All departments)

Support professional development for System staff. Enable staff members to participate in national and regional training, meet with peers from other regions, and attend vendor training, distance learning, and other options (All departments)

Annual member library evaluation of STLS services

Track and evaluate response statistics

75% of libraries will report incorporating a new idea or doing something differently

Member libraries receive assistance in developing, providing, maintaining, and expanding services to local residents

STLS staff members make regular visits to member libraries

STLS staff members respond to member requests for assistance within two business days

STLS staff have the skills needed to provide services to members

Members provide quality library services to communities